Shipping Policy

Effective Date: May 20, 2025
Website: www.turtledesignstudio.com
Operated By: Turtle Design Studio, India

Turtle Design Studio (“we”, “our”, or “us”) is committed to ensuring timely and safe delivery of your orders across India. This Shipping Policy outlines our shipping practices, timelines, and conditions as per applicable laws in India.

1. Serviceable Locations

We currently ship only within India. We do not accept or process international orders.

2. Shipping Partner

All our orders are shipped through our trusted logistics partner, Shiprocket, which collaborates with multiple courier services to ensure reliable and prompt delivery.

3. Order Processing Time

All orders are usually processed and dispatched within 1–2 business days of order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Made-to-order or custom-designed products may take additional time, and in such cases, the estimated timeline will be clearly communicated to you.

4. Delivery Timeline

Once dispatched, orders are generally delivered within 3–5 business days, depending on the delivery location.
Remote or non-metro locations may take slightly longer.

Note: Delivery timelines are estimates and may be affected by factors beyond our control, such as weather, courier delays, or regional disruptions.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping as part of promotional offers or on qualifying orders—this will be clearly mentioned on the website when applicable.

6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email or SMS with a tracking link provided by Shiprocket.
You can use this link to monitor the status and expected delivery date of your order.

7. Delivery Attempts

Our courier partner will make up to three delivery attempts. If the order is not delivered after these attempts due to customer unavailability or incorrect address, it may be returned to us.
In such cases, we will contact you to arrange re-delivery (additional charges may apply).

8. Damaged or Lost Shipments

If your package is lost in transit or arrives damaged, please contact us within 48 hours of delivery or expected delivery.
We will coordinate with the courier partner to investigate the issue and provide a suitable resolution, including replacement or refund as applicable.

9. Contact for Shipping Support

For any shipping-related questions, please reach out to us at:

Turtle Design Studio
Email: theturtledesignstudio@gmail.com
Working Hours: Mon–Sat, 10 AM – 6 PM IST

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. For further information, you may also refer to our Terms & Conditions and Return Policy.